Shipping Policy

Overview

Thank you for shopping with JoyCrown.

This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

By placing an order, you agree to the terms outlined below.

Shipping Origins

We currently ship orders from:

  • China Warehouse
  • European Warehouse
  • U.S. Warehouse

The shipping location depends on product availability, warehouse inventory, and the specific product ordered.

Products from different warehouses may be shipped separately.

Processing Time

Most orders are processed and shipped within 2–4 business days after payment is received.

If necessary, after placing your order, we will send you an email with your order details including shipping and billing details for confirmation.

Additional processing time may be required for:

  • Loose parts orders
  • Pre-orders
  • Backordered products
  • Large wholesale orders
  • Orders requiring inventory transfers

Business days do not include weekends or public holidays.

Incorrect Addresses

To ensure faster delivery of your order, please make sure the shipping address and Full name are correct.

If an wrong or undeliverable address is provided, additional shipping charges, return fees, or reshipment fees may apply.

If a package has not yet shipped, we will make reasonable efforts to update the address upon request.

We cannot guarantee address changes after shipment.

Shipping Methods

Joycrown will choose the most suitable transportation method to send your order.

If you have special requirements for the mode of transportation, please leave a message in the order notes and we will contact you to communicate and resolve it.

We select shipping carriers based on:

  • Destination country
  • Package size
  • Package weight
  • Product type
  • Battery or electronic components
  • Current carrier availability

Carriers may include postal services, courier services, and third-party logistics providers.

The shipping method may be changed without prior notice if necessary.

Delivery Estimates

It depends on the warehouse location, destination country, and shipping method.
From the China warehouse, it may need 10-18 working days by air; or 35-60 working days by sea.
The average delivery time from US / EU warehouses is 3-7 days including holidays, excluding force majeure factors.

Delivery times are estimates only and are not guaranteed.

Delays may occur due to:

  • Customs inspections
  • Weather conditions
  • Transportation disruptions
  • Carrier delays
  • Public holidays
  • Peak seasons
  • Government regulations
  • Force majeure events

Such delays are beyond our control.

Tracking Information

When your package is ready to ship, we will send you an email with your package tracking number.

Please allow 2–5 business days for tracking information to become active.

Temporary gaps in tracking updates do not necessarily indicate that a package is lost.

Please allow sufficient time for international shipping.

Customers can track shipments using:

https://www.17track.net

Multiple Packages

Orders containing multiple products may be shipped in separate packages.

This may occur when:

  • Products are stored in different warehouses
  • Certain items require separate transportation methods
  • Batteries, motors, lighting kits, or electronic components require separate handling
  • Some items are temporarily unavailable

Customers may receive multiple tracking numbers for a single order.

Customs, Duties, and Taxes

Customers are responsible for complying with local import regulations.

Customs duties, VAT, import taxes, customs clearance fees, brokerage fees, and other government charges may apply depending on the destination country.

Such charges are the responsibility of the customer unless otherwise stated.

Customers are also responsible for providing any documents requested by customs authorities.

Failure to provide required customs information may result in delays, returns, destruction of goods, or additional fees.

U.S. Tariffs

Most U.S. tariffs and import-related charges are already included in our shipping rates.

However, future regulatory changes may affect import procedures or costs.

EU Processing Fee

Due to new EU customs processing requirements introduced on July 1, an additional USD 4 processing fee is applied to each package shipped to EU countries.

This fee helps cover the increased customs declaration and import processing costs associated with shipments to the European Union.

The fee will be displayed during checkout when applicable.

Refused Deliveries and Returned Packages

If a package is:

  • Refused by the customer
  • Unclaimed
  • Returned due to an incorrect address
  • Returned due to failure to complete customs clearance

the customer may be responsible for:

  • Return shipping costs
  • Customs charges
  • Reshipment fees
  • Carrier handling fees

Refunds may be reduced by such costs where applicable.

Lost Packages

If a package appears to be lost, please contact us.

We will investigate the shipment with the carrier.

Depending on the circumstances, we may offer:

  • Replacement shipment
  • Store credit
  • Partial refund
  • Full refund

Resolution will be determined on a case-by-case basis.

Damaged Packages

If a package arrives visibly damaged, please:

  1. Take photographs of the package and contents.
  2. Contact us as soon as possible.
  3. Retain all packaging materials if requested.

Claims submitted promptly are more likely to be resolved successfully.

Original Packaging

Unless specifically stated otherwise, products are generally shipped without the original retail box.

This helps reduce shipping costs and minimize transportation damage.

The absence of the original box is not considered a product defect.

For selected products, original packaging may be available for an additional charge.

Contact Information

If you have any questions regarding shipping, please contact:

Email: Joycrown_Service@outlook.com

We normally respond within 24 business hours.