Return and Refund Policy

❗ Order Changes / Cancellations

Orders can be cancelled or changed within 1 day after payment. We will process your order on the first working day after payment, special circumstances may extend the order processing time.
Any cancellation can be made if the consumer initiates the cancellation earlier than the time of shipment.

If the package has already been shipped, we will try our best to intercept the package but cannot guarantee success.

  • In the case of successful interception, the buyer will need to pay a handling fee for this.
  • If the interception fails, this order will be sent out normally.

If you have any questions, please contact us first, otherwise the buyer will bear all the consequences of refusing or returning the package without communication.

Return

Not all purchases are going to be perfect. As hard as we try, things may not always arrive as expected; with that in mind we offer a 15 day return policy.
You have the right to request the return within 15 days of receipt.

To be eligible for a return, your item must be unused and in the same condition as you initially received it. It must be in its original packaging and not missing or damaged, and we reserve the right to pursue actions that affect secondary sales.


Opened items are not elligible for returns.

this includes:

1. Items that have been opened or removed from the packaging
2. Items that have visible indications that the packaged has been opened
3. Opened cases that are no longer factory sealed


How to Return an Item

Please contact Customer Service to receive authorization before returning any item. Return instructions and the return address will be provided after return authorization.
Any returns without authorization will be delayed and possibly not be eligible for a refund.
Customer service may be reached by Email:Joycrown_Service@outlook.com

Please attach a picture of the package and purchase or order number when sending a return request. The return request will be approved after all reviews are passed.


How to Prepare Your Item for Return Shipping

The returm packages required to be able to meet the long-distance transport, please pack the item in an appropriate-sized shipping box and use bubble wrap or other fill to adequately protect the item, and put a note filled with the order number and the reason for return inside the parcel.
Please do not ever place the shipping label directly on the item to return it as this results in a partial or no refund. If the item is damaged in transit or received in less-than-original condition due to poor packaging your refund will be less.

Return Shipping

If the return is due to an error on our part or because the product is damaged or defective, we will reimburse you for the reasonable shipping costs incurred in returning the item to us via an economical shipping method.

If the return is for any other reason, we will not pay for the return shipping fees and you will be responsible for all shipping costs without reimbursement.

The buyer will be required to pay for return shipping, circumstances include but are not limited to:

  • Filling in the wrong address information causes the package to fail to be delivered normally
  • Don’t like or want
  • It’s not fun to open the bag and start construction.
  • Wrong return information leads to return failure and the need for a second return
  • Accidentally bought the wrong product, need to return the package and cancel the order.
  • Incorrect personal information makes the order undeliverable and the buyer is fully responsible.

When agreeing to return the product, the buyer needs to pay the shipping fee first, and after the package is sent, contact us promptly to inform us of the waybill number and photo of the receipt for paying the shipping fee, and we will refund the corresponding shipping fee.

We strongly recommend using a trackable shipping service and purchasing shipping insurance for returned items. We cannot guarantee receipt of returned items that are shipped without tracking. We are not responsible for any lost or damaged packages returned to us.

Refunds

Once your return has been received and inspected, we will notify you by email whether your refund has been approved. If you are approved, then your refund will be processed.

Refunds are issued to the original PayPal account used for payment.

Once we issue your refund, it may take time for your fund to appear in your account balance (determined by PayPal and the customer's financial institution).


Late or Missing Refunds

If you have not received a refund:

  1. Check your bank account.
  2. Contact your credit card company.
  3. Contact your bank.

Refunds may require additional processing time before appearing on your statement.

If you still have not received your refund, please contact us at:

Joycrown_Service@outlook.com

Refused and Undeliverable Shipments

A refused shipment will be treated as a return and any return costs will be deducted from the refund.

If a shipment is returned to us as undeliverable due to an error on your part (such as incorrect address or not home), we will contact you to reship the package; any return and reshipping costs are due before the package is reshipped. 

Restocking Fees

We typically do not assess restocking fees but reserve the right to do so in some situations:

1. Returned shipment contains missing, damaged, or opened items

2. Merchandise inspected by Customs

3. The return was received after the 30 day return window

Our Customer Service team will contact you with any general concerns prior to issuing a refund.

Product Information

Unless otherwise stated in the product description:

  • Products sold on this website are compatible building blocks and are not manufactured, sponsored, or endorsed by the LEGO Group.
  • Original retail packaging or color boxes are generally not included.
  • The absence of retail packaging or color boxes is not considered a defect and is not grounds for return or refund.
  • Minor cosmetic imperfections in the paint finish or the condition of the packaging do not constitute product defects.
  • Due to the ligh or display of the monitor when the photo was taken, the color of the picture in the ad may be slightly different from the actual item. Therefore, please low for a 20% difference between the picture in the ad and the actual item you receive.