FAQs
Product Information
Where are the regional warehouses?
Our headquarters is in China, and to provide faster shipping, we also have warehouses in the United States and Europe. These regional warehouses are only effective for local orders.
Does it come with the original box?
By default, all sets do not come with the original box. You can see the detail information in the product's description. If you want original box, pls contact our service and we'll caculate the additional shippng cost for it.
Why are product prices and shipping costs calculated separately?
This can more accurately calculate lower shipping costs so that we can provide you with greater shipping discounts. In the international shopping process, shipping costs determine the final price to a large extent, so friends do not have to be afraid of paying shipping costs. We will continue to optimize our shipping prices to become your first choice for purchasing compatible building block toys. You only need to select your country/region with one click, and the estimated shipping time and shipping cost of a single product will be displayed on the product page; when you select multiple products, We will recalculate their weight and shipping cost on the checkout page.
Order Process
How to place an order?
Select a product and select your address to view estimated shipping costs. Finally enter your complete address on the checkout page, check the total price, and make payment.
What is the order confirmation process?
When you submit an order and pay, the order status displays "Awaiting Shipping", indicating that the payment is successful, and we will send an order confirmation email. If the order status is abnormal, please contact us immediately.
How can I modify or cancel an order?
Please contact us via email as soon as possible! By the time the package started shipping it was too late. Please check all information carefully before making payment.
Shipping and Transportation
What are the shipping costs?
Depends on the weight of the package, your country and the chosen shipping method. You can check the final price on the checkout page.
How is the shipping fee for the regional warehouses calculated?
The shipping cost shown on the website is the total shipping cost, which includes China to China, China to local, and local to the specified address.
How long is the shipping time?
It depends on the warehouse location, destination country, and shipping method. · From the China warehouse, it may need 10-18 working days by air; or 35-60 working days by sea. · Form the Europe / US warehouse, it may need 3-7 days.
How can I track my order?
www.17track.com. It is updated by the carrier.
Can it be shipped to international addresses?
We offer worldwide shipping, just select your address on the checkout page. If your country is not listed, please contact us.（Shipping to Russia, Turkey, Indonesia, Hawaii, Alaska, and Puerto Rico is currently unavailable.）
What should I do if there's no update in my tracking?
It is normal for it to stop updating in about 30-45 days. They may still be at sea or in the sky, or they may be clearing customs. If you notice no updates for more than 60 days, contact us to inquire about the situation.
Why I didn’t get a shipping notification?
We send emails to your registered address for each order we ship. Please make sure the email address is correct before purchase. Check trash if you didn’t get an email after you registered. You can also add these email addresses to your contacts so all the emails from us won’t go into the trash.
Why are there several tracking numbers in the order detail?
In most cases, it means the tracking # We uploaded previously has been updated to a different one. · In other cases, there might be multiple packages in the same order, and we have multiple tracking #s for each item. If you have problems with the tracking please contact us.
What should I do if the tracking shows the package has been returned or something weird?
Always contact us first, we will deal with it soon. You can also contact your local post office once it’s in your country for more info.
What does the package show "not delivered to the logistics provider"?
Generally indicates that we are or have prepared your package and are ready to notify the logistics carrier to pick up your package and start shipping.
How long does customs clearance take?
It may take 7-35 days. Neither we nor the logistics carrier can control this time limit. Please understand.
Payment Method
What methods can I use to pay?
We support payment with Paypal now.
Is payment secure?
Paying with Paypal on us is safe, you will be redirected to the PayPal website for fast and secure online payment.
Why is it recommended to use Paypal for payment?
Payment is traceable. You can track the status of your payment using your PayPal account. · Payment does not require you to use a credit card online (you can transfer money directly from your bank account). We can't see your credit card number (it's securely encrypted by PayPal's servers), which limits the risk of unauthorized use. · After the order payment is successful, you will receive a payment confirmation email from us. If you do not receive this email, please contact us.